See Dee Pets in Sudbury overwhelmed by community's support of collection and delivery service during coronavirus lockdown
The owner of a family-run pet store in Sudbury says the adoption of a new collection and delivery service has enabled the business to trade responsibly during the coronavirus lockdown.
See Dee Pets has imposed a series of social distancing measures to help prevent the spread of Covid-19 by establishing a call-and-collect service at its business in Middleton Road.
After placing an order by phone, customers can schedule a home delivery or arrange to collect their items from outside the store.
Chris Cheshire, who owns the business, said that, while the new system had required customers to change their shopping habits, the alternative scheme had generally been well-received.
“Everyone is so used to coming in and browsing, or picking out what they need, but most people have fallen into line and found it useful,” he said, adding that the team had been left overwhelmed by the community’s continued support.
Mr Cheshire said the protective measures had also ensured the safety of his team.
“The staff have family members with health conditions, so what we have laid down has been done to make sure it is safe for them as well,” added the 34-year-old.
At the beginning of the lockdown, the business experienced an overwhelming demand for supplies.
“There was one week when the floodgates opened and people were panic buying – everyone was anxious,” said Mr Cheshire.
Established in 1982, the business was set up by Mr Cheshire’s father, Richard, a passionate pigeon racer from Sudbury.
Having previously operated a pub in Lavenham, he began selling pigeon feed at the store, before diversifying to offer an extensive range of animal products.
After working as an oxygen cylinder engineer at Mel Aviation in Sudbury for two years, Mr Cheshire decided to join his father’s business in a full-time position.
Following his father’sretirement in 2018, Mr Cheshire took over the business, where he has been supported by a dedicated team.
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