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Stoke-by-Nayland Hotel on course for re-opening in July after enthusiastic response from customer survey




A family-owned hotel is gearing up for a full return next month after reporting an enthusiastic response to its recent survey from thousands of customers.

Stoke-by-Nayland Hotel, Golf and Spa, which has been closed for more than two months due to the coronavirus pandemic, has targeted an official reopening date of July 10 after the Government confirmed on Tuesday that the hospitality industry could resume trading from July 4.

Preparations are ongoing to implement enhanced hygiene and social distancing measures at the venue, informed in part by a survey sent out to 27,000 existing and potential customers, which received more than 2,500 responses.

Staff at Stoke By Nayland Hotel, Golf Club amnd Spa get ready for it's full reopening early next month..Pic - Richard Marsham. (37146743)
Staff at Stoke By Nayland Hotel, Golf Club amnd Spa get ready for it's full reopening early next month..Pic - Richard Marsham. (37146743)

Peter Osborne, commercial director, stated the business has adopted the theme of ‘rest reassured’ to help give prospective guests confidence that they can enjoy their stay in a safe environment.

“We were amazed at the enthusiastic response to our survey and at how keen so many of our customers are to return to Stoke-by-Nayland,” he said.

“We are all really looking forward to welcoming customers back to Stoke-by-Nayland to enjoy at least some of the summer this year.”

Staff at Stoke By Nayland Hotel, Golf Club amnd Spa get ready for it's full reopening early next month..Pic - Richard Marsham. (37146788)
Staff at Stoke By Nayland Hotel, Golf Club amnd Spa get ready for it's full reopening early next month..Pic - Richard Marsham. (37146788)

The hotel welcomed back visitors to its two golf courses last month and is set to open the newly-branded Sports Bar at SbN on July 4.

During the lockdown, staff have also operated the Pippin Food Store, offering essential supplies and a ready meal delivery service for the local community.

Director Tamara Unwin told the Free Press that the business is ready to get back up and running, adding that the size of its facilities and outdoor areas has enabled it to effectively introduce safety measures in anticipation of the reopening.

“We want to make sure we can get back to our thriving hotel business,” she said.

“It has been very useful having the survey. It reinforced all of the measures we’re taking. I think people are just desperate to get out of lockdown and get back to normal.”

For more information, go to www.stokebynayland.com/restreassured.


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