Shoppers stunned as Barclays confirms Sudbury branch will no longer open on Thursdays despite market day
Shoppers have reacted with shock after learning Barclays Bank in Sudbury will no longer be open on what many believed to be one of the town’s busiest days of the week for footfall.
The branch on Market Hill changed its opening hours to stop trading on Thursdays, prompting criticisms from customers last week, who bemoaned the bank for choosing to close its doors while people are flocking to the town centre for the weekly market.
Sylvia Hughes, 80, of Long Melford, told the Free Press she was disgusted after travelling into Sudbury via public transport on Thursday, only to discover the bank was unexpectedly shut, without any notice as to the reason for the change.
“I think it’s absolutely terrible,” she said. “Being on a Thursday, that’s the only day I can get the bus into Sudbury.
“This is the only way for me to get there, and now it’s closed. There was no warning and no sign on the door. They didn’t give any explanation.
“I have been with Barclays for 55 years and I think that it’s absolutely disgusting the way they are treating people.”
But in contrast to many of the claims about the busy market day, Barclays indicated that Thursday was actually the branch’s slowest day for trade, which prompted the decision earlier this month.
A spokeswoman for the bank said: “We will be closed on Thursdays from October 14. Despite being market day, this is our quietest day of the week.
“However, the branch remains open five days a week, including Saturdays, which provides flexibility for our busy customers and the opportunity to discuss their banking needs at a time that suits them.
“The new opening hours are aimed at complementing our digital and telephony channels, which still remain an important part of our offering.”
The change in trading times means that the branch’s opening hours are now from 9.30am to 4.30pm on Mondays, Tuesdays and Fridays, 10am to 4.30pm on Wednesdays, and 9am to 2pm on Saturdays, with the closures occurring on Thursdays and Sundays.