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‘I want answers after operation nightmare’

Glemsford June Bryne unhappy with her care from West Suffolk Hospital.'Picture Mark Westley ANL-150311-233611009
Glemsford June Bryne unhappy with her care from West Suffolk Hospital.'Picture Mark Westley ANL-150311-233611009

A woman has questioned why it has taken so long to get an apology after an operation left her bleeding, unable to control her bladder and in constant pain.

June Byrne, from Windmill Row, Glemsford, went for what she thought was a simple operation at West Suffolk Hospital in Bury St Edmunds on November 16, 2012.

Her vagina wall had prolapsed after having a hysterectomy, but was told it was a minor issue.

When she woke she was in some discomfort, with the pain increasing when bandaging was removed.

She was sent home that evening but was left bleeding, suffering from diarrhoea, unable to control her bladder and bent double in pain.

After suffering a haemorrhage, the 68-year-old went to A&E on the advice of her GP, later having a second operation.

Still suffering problems, it was when given physio she realised that the operation may not have been carried as it should have been.

“The physio said they had never seen anything like it,” said Mrs Byrne.

“She said, ‘It’s all cut, it’s the first time I’ve seen a female genital mutilation on a white woman’.

“They had cut through the pelvic wall so it couldn’t hold water.”

Mrs Byrne, a widowed mother of two, said she was “horrified” by what had happened.

She has since been to Addenbrooke’s Hospital, where another operation has alleviated many of the problems, but she is still struggling to get the apology she feels she deserves from West Suffolk Hospital.

She is also desperate to find out who the doctor was that carried out the procedure, to ensure other women do not suffer in the same way.

“They have completely ignored me,” she said. “I sent them several letters and they signed for them but they then say they haven’t got them.

“Nobody is doing anything to help me. I was horrified by what happened.

“Why was I cut open on my insides?

“I just want to know who it was and to get an apology.”

“I could hardly go out. It led to the break up of my relationship. I couldn’t straighten my body without it pulling my insides.”

Mrs Byrne has also questioned why there are inconsistencies with her paperwork, including different dates for the operation.

Sam Bower, deputy chief nurse at West Suffolk Hospital said: “We investigated Mrs Byrne’s original complaint fully and wrote to her promptly to apologise for the distress she had been caused.

“We are very sorry that her subsequent letters have not been acknowledged and apologise profusely for this oversight.

“This is not something we would want anyone to experience as we fully appreciate just how important it is for people to receive timely responses to any concerns they may have.

“We will look to review Mrs Byrne’s file as a matter of urgency and write back to her to answer the additional points which she raises and apologise to her directly as soon as we can.”

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