An improving Sudbury nursing home has been told to take action to remedy problems with its management of risks by the Care Quality Commission.
Chilton Croft nursing home, which provides accommodation and care for up to 32 people, was inspected last month and the CQC found action was required regarding the “assessing and monitoring of the quality of service”.
The inspectors’ report said: “They informed us that the police had been informed about a person going missing, but had not notified us, as per regulation, until prompted to do so.”
The report said the incident was dealt with properly to ensure the wellbeing and safety of the missing person.
Chilton Croft was praised for its food and the respect showed to people’s dignity, while inspectors judged it to have met the standards for safeguarding people from abuse – an improvement on the last inspection in April, when enforcement action was required and action needed on five of the six areas evaluated.
Other issues discovered last month included shifts covered by staff with no training in changing catheters and failure to log complaints properly.
The report said: “The provider’s own systems to identify, assess and manage risks relating to people’s health, welfare and safety were not robust.
“Although the registered manager took immediate action to address issues when we raised them, they had failed to identify these issues and seek appropriate professional and expert advice.”
Sammy Diwan, home manager, said the woman who went missing had returned to her home of her own accord without telling staff, who did inform the police.
“Nurses have been told that if police are involved in any way, it is up to us to tell the CQC,” he said, adding that all nurses were now catheter trained.