A father of three who may need £2,000 of dental work after biting a washer in a roll says supermarket’ lawyers said it would take three months to resolve.
In the mean time, Martin Arnold, from Lawshall, says he is in constant pain.
Mr Arnold says he bought a chilli chicken sub for his six-year-old son Oliver in Morrisons in Hadleigh during the school holidays.
“Luckily, he changed his mind what he wanted, so I had his,” he said. “I started choking on something and, trying to get it out, bit down and cracked the tooth.”
In spite of getting dental treatment and anti-biotics, he is now on painkillers.
“The dentist says I’ll need £700 to £2,000 of treatment to save the tooth,” Mr Arnold said. “I want to keep the tooth, but I would need to fork out money I don’t have and Morrisons don’t seem to care.”
He says the supermarket chain referred his complaint to its legal team who told him it would take three months before anything could be done.
They also told him it would cost £10 for his case information which he wanted so he could get legal advice.
Morrison’s told the Bury Free Press the request for a fee was a mistake for which it apologised.
A Morrisons spokesperson said: “We’re taking Martin’s case very seriously. This three-month investigation period is a legal industry standard, but we’re working hard to approach all our suppliers as quickly as possible to get this wrapped up before then.
“We’ll be in touch with Martin very soon.”