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Babergh District Council installs weekly pop-up customer access point at Hadleigh Library


By Priya Kingsley-Adam


Kathryn Grandon, Babergh district councillor for Hadleigh. (4856510)
Kathryn Grandon, Babergh district councillor for Hadleigh. (4856510)

A pop-up customer access point is being installed in Hadleigh to provide residents with weekly support and advice.

The new service – launched by Babergh District Council – will be hosted in Hadleigh Library every Thursday, between 1.30pm and 5pm, for three months.

The pilot scheme, which starts next week, will enable residents to seek advice from Babergh and Mid Suffolk staff, who will be on hand to answer questions.

Permanent self-service iPads will be available in the coming weeks, which will enable visitors to access council services online during library opening hours.

Kathryn Grandon, Babergh District Council’s cabinet member for communications, who represents Hadleigh South, welcomed the news.

“As one of Hadleigh’s district councillors, I’ve been calling for a Hadleigh access point for residents and I’m pleased that this project will fulfil that ambition,” she said.

“This initiative means those living in and around Hadleigh can have local and easy access to Babergh’s customer services, both on and offline, even if they don’t own a computer.”

Customer access points are available at Sudbury Town Hall and in Stowmarket.

The decision by Babergh District Council to relocate its headquarters to Endeavour House in Ipswich –as part of efforts to improve efficiency and pool resources last year – was met by strong criticism.

Opponents claimed the decision had removed the council from the people it was supposed to be representing.

Earlier this year, Labour councillors Luke Cresswell, pictured, and Tony Bavington put forward a motion for an access point to be installed in Hadleigh without delay.

Derek Davis, Babergh District Council’s cabinet member for organisational delivery, praised the pilot scheme.

“Improving customer service access remains a top priority for us, and it’s great we’ve been able to continue the service, which has worked so well in Shotley, with a second pop-up point in Hadleigh,” he said.

“We understand that not everyone is fully comfortable using our services online and this work allows our residents to talk to a human face to face.

“This project has enabled us to build on an excellent working relationship with Suffolk Libraries and will enable us to have a clearer picture of what our residents need.”



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