‘Appalling’ delays for commuters prompt apology

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A Sudbury commuter has criticised train services from the town, claiming they are often late or cancelled.

Madeleine Childs, 24, from Girling Street, said she had been commuting to Liverpool Street station in London for six months and was unhappy with Greater Anglia, which runs the trains on the line.

“Greater Anglia needs to sort itself out – this kind of appalling service cannot go on,” she said.

“Since November 28, it has made me late to work or getting home six times.”

She added that her weekly ticket costs more than £135 with no guarantee of a seat.

“I have had numerous delays, replacement bus services and cancellations,” she said. “The Sudbury train has been cancelled twice since November. On one occasion, it was replaced by a bus service. However, the driver didn’t know where he was going and we ended up going via Colchester, meaning I was 15 minutes late for work.”

Department for Transport guidelines state that a train is considered on time if it arrives within five minutes of its scheduled time.

A Greater Anglia spokesman said: “We apologise for the problems that affected Sudbury to Marks Tey services on the morning of January 2, which resulted in the cancellation of the 7.59am and 8.46am departures from Sudbury.

“Generally, our Sudbury to Marks Tey service is operating to very good levels of punctuality, averaging almost 95 per cent for the last year, and we continue to work closely with Network Rail to provide the best possible service for customers.”