On April 30, I finished work at 5pm and made my way to the bus stop outside Sainsbury’s in Sudbury.
I arrived at the bus stop at roughly 5.10pm and was met by my mother who was looking after my three-year-old daughter.
The bus was due to arrive at 5.20pm and, after waiting until roughly 5.25pm, I looked up the road to see where it was.
As I was leaning out of the bus shelter to get a better view, I saw the bus and I stuck my arm out and proceeded to gather my things.
When I turned back around to face the road, I noticed the bus go straight past – the driver did not slow down or even enter the bus lane, leaving myself and my daughter stranded in Sudbury.
I was then forced to get the train home as this was the last bus back to Colchester.
After complaining to Chambers about the issue, I was told they needed to speak to the driver in question first.
I then phoned on May 6 to be told by the complaints department that the driver had claimed he did not see me.
I was told there was nothing more they could do, while my request for a refund to cover my train ticket was refused.
This has left me disheartened and questioning whether the bus company cares about its customers in any way.