Changes will be made gradually

I write in response to two letters published in last week’s Free Press regarding proposals for the future of community healthcare in Suffolk.

We are currently carrying out an internal consultation with our staff about any proposed changes so that we can introduce a new model of care across Suffolk. We have developed this model following extensive discussions with groups from across the county, including our staff, health and social care organisations, voluntary groups, clinical commissioning groups, patient groups and councillors.

It aims to further improve the services we provide by freeing up more clinical time for staff to spend caring for patients.

We understand that change can be unsettling and some patients may have concerns. We would like to reassure them that there will be no reduction in the quality of services they receive, while no changes would be made unless we are absolutely sure that patient safety or patient care is not put at risk in any way.

We have made a commitment that we will not make any clinical staff compulsorily redundant, and will do everything we can to minimise the number of non-clinical staff affected by the changes. In addition, any changes would be made gradually over time, and only when it is appropriate to do so.

This is a meaningful consultation and we are listening carefully to the views of our staff, who are the experts in providing care to our patients.

We will continue to revise our proposals based on their feedback so that we can ensure we are providing the best possible service to our patients.

Sharon Colcough

Director

Community services

Serco