Woman refused insurance because of rude Cock Inn pub name

Landlady Deborah Davis at The Cock Inn in Brent Eleigh Suffolk who had trouble with her insurance quote online. Anglia Press Agency Ltd Copyright ANL-160721-111531001
Landlady Deborah Davis at The Cock Inn in Brent Eleigh Suffolk who had trouble with her insurance quote online. Anglia Press Agency Ltd Copyright ANL-160721-111531001

The landlady of an award-winning pub was refused car insurance - because the traditional boozer is called ‘The Cock Inn’.

Insurance giants Hastings Direct turned down Deborah Davis’s application for her family run-about because she sent them an e-mail with her address - and the company’s email ‘bad language’ filters considered it was just too rude.

The Cock Inn at Brent Eleigh Suffolk Anglia Press Agency Ltd Copyright ANL-160721-111519001

The Cock Inn at Brent Eleigh Suffolk Anglia Press Agency Ltd Copyright ANL-160721-111519001

She said: “I was absolutely stunned - I couldn’t believe that I was rejected just because of the name of my pub. I asked for a quote and they wanted to see proof that I have a maximum nine-year no-claim bonus.

“I copied the document and emailed it them - only to be told that they couldn’t open the file because it was blocked by a language filter.

“It didn’t make any sense but when I queried it they explained that it was because the name of the pub is the Cock Inn.”

Deborah, 36, mother of three has run the tiny pub at Brent Eleigh, near Lavenham with husband James for the last ten years.

She added: “I was told that they were unable to open the file and it had been deleted. So they asked me to send it again and they were able to get someone from their IT department to intercept it and make sure they could see my form.

“Pubs have been called the Cock for centuries and our sign, unsurprisingly, shows a proud cock bird.

“Our regulars found it hilarious that we had been written off by a computer. It was like the Little Britain sketch where David Walliams insists that the computer says ‘no.’

“There is a pub in a nearby village called the Cock Inn, Clare - goodness knows how they would get on if they tried to send anything to a computer.”

A spokeswoman for Hastings Direct said:”Due to data protection obligations, we are unable to comment on the circumstances of an individual customer.

“However we can confirm that, as is common practice with any large company, Hastings Direct has e-mail security systems in place to protect customers and colleagues. These include filtering emails and attachments for potential profanity.”

CAMRA describe the thatched 400-year-old pub as: “An unspoilt gem - one of the very best heritage pubs. In winter both its tiny bars are snug and warm and in summer with the doors open the bar is at one with it’s surroundings.

“Hungry walkers and cyclists exploring the area will be pleased to know that landlady Deborah is a great cook and that food is available at all times. There is bed and breakfast accommodation, a good selection of real ales and real cider is also available.”

Pubs called The Cock Inn or Cock Pit were once venues for cock-fighting and Ye Olde Fighting Cocks in St Albans, claims to be the oldest pub in the country.