West Suffolk Hospital’s ‘shining lights’ are awarded for their achievements

The ambulatory care team ANL-160321-134639001
The ambulatory care team ANL-160321-134639001
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Dedicated staff at West Suffolk Hospital have been recognised at an awards ceremonyfor going ‘the extra mile’ in their duties.

They were honoured in the annual Shining Lights awards for delivering excellent care to patients, driving through service improvements and supporting people to embrace healthy lives.

Marilyn Lucas ANL-160321-134650001

Marilyn Lucas ANL-160321-134650001

Roger Quince, chairman of West Suffolk NHS Foundation Trust, said: “These individuals and teams have all gone the extra mile to put patients and visitors first.

“They have come up with some great new innovations and ways of working to further improve our services and the experience patients have when coming to hospital, while also showing compassion and kindness in everything they do.

“My congratulations and thanks go to them all.”

Recipients were nominated by their colleagues and include the stroke therapy team, who have helped drive continued improvement in stroke services - with the unit becoming ‘one of the best performing in the country’.

The ambulatory care team ANL-160321-134701001

The ambulatory care team ANL-160321-134701001

The ambulatory care team won an award for their pivotal role in keeping patients flowing through the hospital and providing effective care regardless of how busy they are.

The radiology appointments team are ‘quick to rearrange appointments where necessary and work hard behind the scenes to make sure the department runs smoothly’.

Working tirelessly for the women coming into the labour suite, Marilyn Lucas is always happy to lend a helping hand to the midwives.

Hard-working Rachelle Chaplin will often come in on her days off to help organise events to make the stay easier for patients on ward F3 including Remembrance Day activities, Christmas carols and afternoon teas at Easter.

The radiology appointments team ANL-160321-134724001

The radiology appointments team ANL-160321-134724001

G8 nursing assistant Kathy Brown ‘never fails to put patients and their families first’ - treating them with dignity and respect.

Julia Wood, who works in training and education, is described by colleagues as a ‘highly skilled nurse and fantastic teacher’. She has brought these two talents together to develop an effective programme to support the trust’s nursing assistants as they complete the new care certificate.

The newly-recruited bleep volunteers have worked ‘incredibly hard’ to make themselves available to help colleagues.

They have carried out a range of duties including collecting medications, meals and special menus.

‘Friendly, supportive and approachable’ Louise Telfer has transformed the medical physiotherapy team since starting her lead role earlier this year.

Will Ferreira is ‘proactive and diligent’ in supporting overseas nurses on F12 - going out of his way to do extra work in his own time to help their development.

Since becoming the professional development nurse for critical care, Andrew Mizan has ensured all staff are supported and developed in a variety of ways.

Not only does he offer support in academic projects but he has also developed tailor-made workshops, helped set up workplace simulation training and encouraged and supported the team to introduce new practices.

Always willing to champion new ideas which will benefit patients, consultant anaesthetist Dr Patricia Mills is described as a ‘breath of fresh air, who makes working at the hospital a good experience for everyone’.