Residents fume over mobile phone problem

Residents are campaigning to get mobile signal restored''Pictured: Residents Jackie Jordan and Maureen Beevis ANL-140209-082651009
Residents are campaigning to get mobile signal restored''Pictured: Residents Jackie Jordan and Maureen Beevis ANL-140209-082651009
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Sudbury residents have set up a Facebook page to vent their fury over weeks of having no service on their mobile phones.

British Heart Foundation charity shop worker Julia King, of Springfield Road, has been trying for a month to get a reception on her mobile phone, but without success.

She has called EE – which also covers the T-Mobile and Orange networks – numerous times.

“We are being told different things by different people, and we can’t seem to get to the bottom of it,” she said. “A lot of people have joined the Facebook page to complain.

“A few week ago, our landline had a problem too and we felt completely out of touch.”

She said the problem seemed to be on the Melford Road side of town.

Jackie Jordan, of Crayford Road, set up the Save Our Sudbury Signal page on the social networking website after getting nowhere with the phone company.

“It’s getting beyond a joke,” said Jackie, pictured on the left. “It’s been blamed on our sim cards, vandalism or even an act of God, but the real reason why has not been fully explained to us by EE.

“I set up the Facebook page to hear from others who are experiencing problems and to try to get to the bottom of what the problem is.

“People are very frustrated. The woman I spoke to at EE said she would text me to let me know what is going on – but I had to say to her ‘look you can’t – I can’t receive texts because I have no signal’. It’s ridiculous.”

Customers claim the problem started a month ago, with no or little telephone reception.

When they travel away from Sudbury, they say can receive texts, emails and calls as normal.