DCSIMG

Driver did not even slow down

Latest letters from the Suffolk Free Press, suffolkfreepress.co.uk, @sfpsudbury on Twitter

Latest letters from the Suffolk Free Press, suffolkfreepress.co.uk, @sfpsudbury on Twitter

On April 30, I finished work at 5pm and made my way to the bus stop outside Sainsbury’s in Sudbury.

I arrived at the bus stop at roughly 5.10pm and was met by my mother who was looking after my three-year-old daughter.

The bus was due to arrive at 5.20pm and, after waiting until roughly 5.25pm, I looked up the road to see where it was.

As I was leaning out of the bus shelter to get a better view, I saw the bus and I stuck my arm out and proceeded to gather my things.

When I turned back around to face the road, I noticed the bus go straight past – the driver did not slow down or even enter the bus lane, leaving myself and my daughter stranded in Sudbury.

I was then forced to get the train home as this was the last bus back to Colchester.

After complaining to Chambers about the issue, I was told they needed to speak to the driver in question first.

I then phoned on May 6 to be told by the complaints department that the driver had claimed he did not see me.

I was told there was nothing more they could do, while my request for a refund to cover my train ticket was refused.

This has left me disheartened and questioning whether the bus company cares about its customers in any way.

Ben Myers

Horrocks Close

Colchester

 

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