A community charity says people mistakenly believe it offers a free bus service to Sudbury’s new health centre in Church Field Road.
GoStart provides transport services to pensioners, school children, community groups and people with disabilities.
GoStart chairman Jon Philips said: “Unfortunately information has been circulated which suggests we are a free service for the new health centre, which is definitely not the case. “We provide vital transport services to pensioners, school children, community groups and people with disabilities around Sudbury and its surrounding villages.
“We have to clear that we can only offer our services to people who satisfy strict criteria.”
He said to use GoStart passengers must be disabled, disadvantaged by location or have restricted mobility, over 60, or unable to access or use existing public transport.
In addition, those who qualify have to contact GoStart at least 24 hours before they wish to travel. There is a small charge for each journey, although this is heavily subsidised by the charity.
GoStart serves villages such as Great Cornard, Acton, Long Melford, Great Waldingfield, Lavenham, Glemsford and Cavendish.
The charity can be contacted on 01787 242116.