Uncertainty surrounds the future of Nayland Post Office, which has been described as the hub of the community.
Residents fear the service may be relocated or even closed due to the imminent retirement of current postmistress Patsy Ford.
The parish council is keen to ensure the facility is not lost and is working to set up a meeting with the Post Office to find out exactly what the situation is.
“We do not really know what is happening at the moment,” said Mary George, chairman of Nayland Parish Council.
“The postmistress is planning to retire so the Post Office is reviewing the location.”
Mrs George said the council had requested further information about the details of what the review could mean and wanted to hold a public meeting with Post Office officials.
“The post office is the hub of the community and it not only covers Nayland, but some of the surrounding villages,” she said.
Gerry Battye, a fellow councillor, said it was crucial that the High Street business survived.
“We discussed the matter at a council meeting last week and there is an upswell of opinion in the village that we must keep the service,” said Mr Battye, from Elm Grove.
Last year, the village was named among the top 101 places to live in Great Britain by a national newspaper, with residents highlighting the post office as one of its major plus points.
Andora Carver, a member of Nayland with Wissington Conservation Society, said every effort would be made to keep the service.
“The society is very concerned, as is the whole community,” she said. “We are looking to clarify the situation.”
A Post Office spokesman said it hoped the service would remain.
“We are aware that the sub-postmaster at Nayland has expressed an interest in leaving,” he said.
“Customers should be assured that we are committed to maintaining a service in Nayland and will work hard to ensure that the post office can change hands without loss of service to customers.”