A stark warning from Suffolk Trading Standards and Suffolk Police has been issued today after several reports of traders selling chainsaws door to door in the Mid-Suffolk area.
Doorstep callers may claim that their items are genuine and safe, but officers are warning residents not to part with their money, as the products may not have had any safety checks performed on them or come with any instruction manuals or advice.
Anyone who has been offered goods door to door is advised to consider the following:
Who are you buying from? Do they have paperwork? Are they legitimate?
Think twice before you buy and if you are made to feel under pressure to make a purchase, have the confidence to say no
Talk to someone you trust for a second opinion
If you spend more than £35 with a trader on the doorstep, you have seven days in which to cancel. The trader should give a notice detailing these rights. If no such cancellation notice is given then an offence may have been committed.
Councillor Colin Spence, Suffolk County Council’s cabinet member for public protection said; “Residents should think twice before buying anything from a cold caller at their door. The quality of the items on sale cannot always be guaranteed and could prove to be dangerous to the user.
“It is so important that we do all we can to empower people in Suffolk to identify the early warning signs and feel they have the confidence to say ‘no’ to deceitful doorstep sellers.”
Officers are currently trying to track down the original source of some of the chainsaws being sold, and are warning potential consumers to stick to trusted suppliers and known outlets.
If residents have any concerns about products they have purchased on their doorstep, advice is on hand from Citizens Advice Consumer Service on 08454 040506. Vital information can then be passed on to Trading Standards to help stop rogue traders and work towards creating a Rogue Free Suffolk.
Anybody who has any information on doorstep traders operating in their area can call Trading Standards on 08454 040506 or to the Police on 101.