Job seeker: late buses are costing me money

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An unemployed man has claimed consistently late buses are leaving him out of pocket.

James Whitbread, from Tawneys Ride, Bures, uses the hourly 754 Chambers service to get to the job centre in Sudbury and claims late buses are costing him money as his benefits are cut if he misses appointments.

“It’s late nearly every day,” he said of the service, which runs between Colchester and Sudbury.

“My money gets stopped if I miss appointments. I have to come an hour early to make sure I get here.”

The 26-year-old said it was also affecting his personal life, as he was often late picking up his son.

Last week alone, Mr Whitbread claimed the bus was late by at least 10 minutes on four occasions, and by one hour on another.

On top of having to wait in the cold and rain, Mr Whitbread said the most frustrating aspect was the lack of apology or explanation from the company.

“The bus drivers don’t apologise or give a reason for why they are running late,” he said. “It’s common courtesy, but they never do.”

Jeff Clayton, general manager of Chambers, said roadworks in Colchester were causing significant delays on the route to Sudbury. He said buses running in the opposite direction were on time.

Mr Clayton has asked any passengers with concerns to contact the company.

He added that any information on delays passed on to the company could be used to work out if services needed changing and whether problems were down to driver error or not.

“We have made changes on the back of customer feedback in the past and it is something we will do again,” said Mr Clayton.