Serco, the company which has taken over community care services in Suffolk, has asked patients to judge its changes to services in six months time.
Sudbury residents and officials filled the town hall yesterday (Thursday) to take part in a question and answer session with Serco representatives.
Sharon Colclough, director of community services, outlined Serco’s plans to centralise admin in a 24-hour call centre at Ipswich, expand service hours from eight to 12 hours a day and introduce mobile technology for frontline staff to improve efficiency.
“Our vision is to deliver new and innovative community services,” said Mrs Colclough. “We want to be proactive and respond to what it is our communities need.”
Jack Owen, Sudbury mayor, said: “You can’t expect the public to be confident you will provide a better service, I don’t believe privatisation is the best way of doing that.”
Mrs Colclough said: “When we come back in six months time and show you how much it has made a difference then you can believe me.”
See Thursday’s Free Press for a full report of the meeting.