Hadleigh service station drives off competition

Manager Kathy Willis of the Lady Lane service station was runner up out of more than 1,000 entries in a national  filling station of the year award. ANL-141021-173038009
Manager Kathy Willis of the Lady Lane service station was runner up out of more than 1,000 entries in a national filling station of the year award. ANL-141021-173038009
0
Have your say

Hadleigh’s Lady Lane Service Station beat off more than 1,000 rivals to be named runner-up in a competition designed to drive up the standard of petrol forecourts.

The SuperStation Awards are open to around 1,200 independent petrol retailers in the UK.

Each entrant is assessed by industry specialists who look at appearance, products on offer, customer service and innovation in business strategy.

Customers at Lady Lane are as likely to be shopping in its Londis mini-supermarket, or relaxing with a coffee, as topping up with a tankful of unleaded.

Manager Kathy Willis has worked there for 18 years and heads a team of 10 part-time assistants.

“It’s great to be recognised in this way,” she said. “Most of our staff have been here for quite a while and know our regular customers well.”

She joined the firm as an office junior, became company secretary, and was made manager when it was bought by Petrocell last year.

“We are the only shop in town open on Sunday evenings, and sell lottery tickets and phone top-ups, and have a cash machine and public toilets too.

“Customers can also buy coffee and hot food,” she added.

Lady Lane owner John Dowling said: “We are delighted to have been recognised for the hard work that every one of our team puts in.”

Ramsay MacDonald, retail director of Certas Energy which hosts the awards, said: “To be nominated for a SuperStation award is a mark of quality and professionalism. The competition is intense and there is a tough selection process.”

The service station was also runner up in the Best Gulf Site category.