The former manager of Sudbury Community Hub is in hospital with a broken neck after a fall at her home in Boxford.
Marion Corner, who worked at the Hub for 17 years before retiring in January, was preparing to go on holiday when the accident happened over the Easter weekend.
It is believed Ms Corner was packing in readiness to fly to an apartment she owns in Spain when she slipped and fell backwards down the stairs damaging her spine.
Members of the Sudbury community have sent their best wishes to Ms Corner, who is currently at Addenbrooke’s Hospital in Cambridge.
Town mayor Jack Owen, who is a also chairman of Helping Hands, a charity the Hub works with to support disabled people and adults with learning difficulties, said he wished Ms Corner a speedy recovery.
“I find it heartbreaking that this should happen,” he said. “She is such a good person and has done so much for Sudbury and the people.”
Mr Owen said Ms Corner was expected to be transferred to Stoke Mandeville Hospital for specialist treatment, but had shown small signs of improvement and could move her arms.
Shirley Moore, chief executive of the Suffolk Befriending Scheme, said: “I am shocked and saddened to hear about Marion’s terrible accident. We all wish her the best.”
Carol Williams, from The Bridge Project, said a letter of support was on its way to Ms Corner.