Disabled customers were forced to wait outside in the rain last week due to continued long queues at Sudbury post office.
Waiting times of up to 40 minutes are being caused by staff shortages at the shop and during Thursday’s busy market day the store had to close between midday and 1pm as there were not enough staff to cover the lunch break.
This resulted in disappointed and angry customers having to be turned away.
Denise Chiumiento, who moved to the town a year ago, says she has never seen anything like it.
“The post office where I lived was a totally different experience. I’ve never seen anything like it in any other town. It’s appalling.
“The staff are very nice but you always have to wait.”
She explained this was not a one-off incident.
“I have been continually surprised and disappointed at the long queues and appalling waiting times in Sudbury Post Office.
“On Tuesday morning [September 1] I couldn’t actually get in the door because the queue was already stretching into the street; including elderly and people with mobility issues, waiting in the rain.
“Surely this is unacceptable? The lady next to me told me that there have been queues like this since the Post Office in Melford Road closed.
“Twenty-five minutes later, when I finally reached the front of the queue, I enquired whether the manager was aware that people were waiting outside in the rain. I was told that there was no manager on the premises.”
The 56-year-old from Herbert Close, Sudbury, said the post office was “obviously badly under staffed”, adding it was time those in charge addressed this problem.
“The people of Sudbury deserve better than this,” she said.
A spokeswoman for Post Office Ltd said they were looking into the situation.
Mrs Chiumiento, who runs Daniel’s Taxi firm in the town, said people were complaining on the day.
She questioned whether the staffing problems were due to cuts at Post Office Ltd.
“The post office is an integral part of the community. We don’t expect to have to wait like that. People around here are not going to travel to other post offices.”